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Shipping Policy
Delivery Time-Frame
Most orders are processed for shipment or delivery (leaving our warehouse) within 24-48 hours after the customer confirms the order (image of the part sent by us), unless specified otherwise. Delivery or transit times can vary depending on the package size and delivery location. Typically, packages are delivered within seven (7) to ten (10) business days (excluding weekends and holidays) from the date they leave our warehouse.
Damaged Shipments
Upon receiving your order, please inspect all parts and packages thoroughly for any signs of damage, missing, or incorrect items. Our warehouses make every effort to prevent shipping damage, but it can still occur. If you receive a damaged or incorrect part, contact us immediately to avoid being charged for freight both ways. Do not return any parts or packages before receiving a Return Merchandise Authorization (RMA).
All warranties provided by Drivetrain Used Parts for damaged or incorrect parts are voided after 7 business days, regardless of who is at fault. We are not responsible for lost or stolen packages; all claims for such incidents must be reported and processed through the shipping company.
Risk of Loss
All items purchased from our website are shipped in accordance with our delivery terms, which are FOB shipping points. This means the risk of loss, title, and responsibility for the goods transfer from the seller to the buyer at the shipping point when the carrier accepts the goods for transport. While we are not directly responsible for lost or stolen packages, we are happy to assist you with filing a claim with the shipping company.
If you do not receive the entire shipment within two (2) full days of the carrier’s estimated delivery date, contact us immediately. All claims must be made within seven (7) days of the shipment date for any possibility of a claim. Do not return any parts or packages before receiving a Return Merchandise Authorization (RMA).
